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Installation Logs Not Reflecting Actual Software Status
Improvement
Planned
July 03, 2025
When installing software, it seems that some machines do not reflect that the software has been updated, even though Thermoplan 1.0 indicates that the installation was successful. For example, our machine 200155581 was updated from version 1.31.0 to 1.33.0, but still shows the status “Installing” in the Installation Logs. Would it be possible to resolve this status issue? Additionally, could the system provide more detailed insight into the installation process? For example, instead of the current “Step X/3” format, it could show specific stages such as “Downloading software”, “Installing software”, “Waiting for machine”, or “Installation failed”.
2 Comments
Marcel Greuter
178 days, 8 hours ago
Thanks a lot for the feedback!
We’re currently considering adding an additional step to make it clear that, at the moment, the installation still needs to be confirmed manually on the machine (“Wait for activation” – confirmation required on the machine).
Newer software versions install automatically without manual confirmation.
After the download is completed, the installation is triggered automatically once the machine has been in idle mode for 5 minutes at the latest , which makes representing this specific status increasingly obsolete going forward.
For this reason, we had implemented the following mapping in relation to the old THPC 1.0:
We’re currently considering adding an additional step to make it clear that, at the moment, the installation still needs to be confirmed manually on the machine (“Wait for activation” – confirmation required on the machine).
Newer software versions install automatically without manual confirmation.
After the download is completed, the installation is triggered automatically once the machine has been in idle mode for 5 minutes at the latest , which makes representing this specific status increasingly obsolete going forward.
For this reason, we had implemented the following mapping in relation to the old THPC 1.0:
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Marcel Greuter
170 days, 8 hours ago
Status updated to 'Planned'
Reply
Thanks for your feedback